Useful at two in the morning, or when a reply has left you unsure what happens next.
trustWhat if I need help late on a Saturday night?+
Support here never closes. Advisers answer at any hour of the night, on Saturdays and on Sundays, and the desk runs on GMT, which is the same clock as the rest of the United Kingdom in winter. Expect a chat reply in about 3 minutes.
trustCan I get support in a language other than English?+
Four languages are staffed: English, German, Finnish and Norwegian. Write or call in English if you are based in the United Kingdom, and the adviser will continue on that language for the rest of the conversation. Chats open in English by default.
trustWhat if the answer I get is not good enough?+
Ask the adviser to escalate the case, and a supervisor reads it again. If the reply still does not settle the matter, send it to
[email protected] with the chat reference. From there the UK Gambling Commission is the next step.
trustDo I need to give a reason to see or delete my data?+
Nothing formal is needed to request a copy of your data or its deletion. Send the request to
[email protected] from your registered e-mail address. Records tied to gambling transactions are kept where the licence requires it, even after closure.
trustWhen was the licence issued and who regulates the site?+
Nika Casino Ltd holds a licence from the UK Gambling Commission, number 16776-6831-R-711814. The company was set up in 2018 and operates from High Street, London. That licence is the one to check if you ever doubt who runs the site.
trustHow soon does a closed account actually stop working?+
Send the closure request from your registered e-mail address to the support address. The account is shut once any balance has been paid out and checks are complete, and the operator confirms in writing. Self-exclusion through GAMSTOP works faster if you need a hard stop.